Kabil’s Grillz needed an intuitive, high-converting digital storefront to seamlessly guide clients through custom mold fit
The Chalenge
The client needed an intuitive, high-converting web platform to simplify the complex purchasing process of bespoke grillz. With customers requiring custom mold impressions, metal purity selections, and personalized diamond placements, the legacy setup created friction during checkout and led to high drop-off rates on custom design inquiries.
What did
BAO Digital do
Here is the rewritten case study tailored specifically for Kabil’s Grillz, adapting the original structure to focus on e-commerce, custom order workflows, and digital operations:
Kabil’s Grillz & BAO Digital’s shared appreciation for combining custom craftsmanship with flexible, modern web technology made our partnership an obvious choice. BAO Digital has been working with Kabil’s Grillz across 2 key workstreams: Custom Order Automation and Mobile-First E-Commerce Optimization, supporting the Kabil’s Grillz team in scaling their bespoke jewelry operations.
Custom Order Automation — BAO Digital worked alongside the Kabil’s Grillz team to identify, design, build, and deploy automated workflow solutions using custom WooCommerce and digital customization tools. Thus far, BAO Digital has delivered automated solutions across 3 core business areas: Mold Kit Logistics, Custom Metal/Gem Selectors, and Client Consultations.
Mobile Experience & Live Support Integration — BAO Digital led the upgrade of the Kabil’s Grillz online showcase to a mobile-optimized platform. In addition, BAO Digital implemented a seamless communication layer connecting automated product design inquiries directly to live chat support, enabling faster client onboarding and higher conversion on high-value custom deals.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
